Terms & Conditions for Ordering :
1) Orders will be accepted on the basis of information
received from the customer. Every effort will be made to comply
with the customer’s requirements but we cannot be held responsible
for any misinterpretation of the customer’s requirements.
It is the responsibility of the customer to issue clear and precise
details on their order. If a genuine mistake has occurred on our
part we will make every effort to rectify the matter.
2) Whilst every effort will be made to adhere to
the customer’s instructions when sending out Gifts we cannot
be held responsible for misinterpretation of the customer’s
requirements (see 1) above) or for any postal delays incurred by
the Royal Mail. Please also refer to items 1) 2) and 3) in Refunds
or Damaged Goods or Faulty Goods below. In the first instance, the
person who paid for the gift should make the appropriate approach
to us.
Terms & Conditions for Postage & Packing
:
1) The goods will be dispatched in solid packing
materials within 48 hours (mostly within 24 hours) of receiving
the customer’s order, subject to stock availability. Every
effort will be made to adhere to this timetable but sometimes, due
to circumstances beyond our control, we are unable to guarantee
this timescale. We will endeavour to make telephone contact with
the customer regarding any delays to their order but if the customer
has any queries they should call us on 01323 441502.
2) First class postage normally ensures a speedy
delivery and from time of actual despatch to receipt should not
exceed 1 to 2 days but we cannot be held responsible for any delays
incurred by the Royal Mail.
Terms and Conditions for Refunds or Damaged Goods
or Faulty Goods
1) On receipt of goods and the customer changes
their mind on a certain item, the customer can return the item to
us unopened and we will issue the customer with the appropriate
credit, either by cheque or to their credit/debit card. If the item
returned had been included in an order which received a discount
and which by requesting a refund for the returned item would then
take the customer’s original total order value to below or
decrease the discount scale originally given this will be taken
into account when recalculating the appropriate refund due. We cannot
be held responsible for any postage costs incurred for returned
unwanted goods. Please obtain a “proof of posting”.
2) All goods are guaranteed by the manufacturers,
and any returned faulty or damaged goods must be accompanied by
a full written advice of the damage or fault which we will check
out on our premises. Upon receipt of the manufacturers confirmation
of a fault the item will be replaced or a credit issued the customer
for their own postage costs. Please obtain a “proof of posting”.
3) If the customer receives an item which is incorrect,
they should return it to us with a full explanation of why it is
wrong and, if we are in the wrong the customer will receive a full
refund together with their postage costs. If a misunderstanding
has occurred because the customer’s order was not clear, the
customer will receive a credit against their next order together
with their postage costs. Please obtain a “proof of posting”.
Terms and Conditions for Special Offers
Please refer to the terms and conditions as stated
at the bottom of the Special Offers page.
General
Please note your personal details are treated in
the strictest confidence and are not passed on to any third parties.
Occasionally, in addition to our newsletter you may receive other
advertising materials, but these are strictly limited to companies
trading within the “Pulse” group.
